Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 03 Jun 2021 12:10:24 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8265206474 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:53 PM, 03rd Jun                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:53 PM, 03rd Jun                     hello                    Hello good afternoon           03:53 PM, 03rd Jun                     hello                    I've placed an order for collection on 29 may           03:54 PM, 03rd Jun                     hello                    It was supposed to get information for pick up today           03:55 PM, 03rd Jun                     hello                    But I haven't heard anything back yet           03:55 PM, 03rd Jun                     hello                    Can you please check what's the status of my order right now?           03:56 PM, 03rd Jun                     hello                    8265206474    This is my order number           03:57 PM, 03rd Jun                   mayar                   days to be delivered Because of current condition the order will take around           03:58 PM, 03rd Jun                   mayar                   Is there anything else i can help you with?            03:58 PM, 03rd Jun                     hello                    It's not a delivery dear           03:58 PM, 03rd Jun                     hello                    I have to pick it up           03:58 PM, 03rd Jun                     hello                    It's collection           03:58 PM, 03rd Jun                   mayar                   Because of current condition the order will take around 8 days to be delivered at the store           04:02 PM, 03rd Jun                   mayar                   Is there anything else i can help you with?            04:02 PM, 03rd Jun                     hello                    Okay, can you please give me the store's number? One that they actually pick up.           04:03 PM, 03rd Jun                   mayar                   The item is not available at the store now           04:05 PM, 03rd Jun                   mayar                   It will be delivered           04:05 PM, 03rd Jun                   mayar                   Once  it is ready our team will contact you           04:05 PM, 03rd Jun                   mayar                   Is there anything else i can help you with?           04:06 PM, 03rd Jun                     hello                    No that's it, thank you.           04:07 PM, 03rd Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:10 PM, 03rd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2665284