Subject: Ticket Assigned - Conversation with fatima shahzad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Jun 2021 16:45:09 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fatima shahzad fatima shahzad                    Customer:  I havent ordered yet but i wanto order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Fatima Shahzad ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:26 PM, 02nd Jun                     fatima shahzad                    I havent ordered yet but i wanto place my order please tell me if this product can be exchanged within 7 days of click and collect purchase           08:27 PM, 02nd Jun                   mayar                   Hi Fatima Shahzad  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:27 PM, 02nd Jun                     fatima shahzad                             08:27 PM, 02nd Jun                     fatima shahzad                    I havent ordered yet but i wanto place my order please tell me if this product can be exchanged within 7 days of click and collect purchase           08:28 PM, 02nd Jun                     fatima shahzad                    Please make sure that the info you provide is accurate and right?           08:28 PM, 02nd Jun                   mayar                   For sorry we do not exchange policy           08:30 PM, 02nd Jun                     fatima shahzad                    Are yu sure?           08:30 PM, 02nd Jun                   mayar                   but yo can return the item           08:30 PM, 02nd Jun                     fatima shahzad                    Do yu have the           08:30 PM, 02nd Jun                     fatima shahzad                    Ohh god yes thats what i mean           08:31 PM, 02nd Jun                     fatima shahzad                    Can i return this item if i buy it online click and collect????????           08:31 PM, 02nd Jun                     fatima shahzad                    And are yu sure about that i can return it???           08:31 PM, 02nd Jun                     fatima shahzad                             08:32 PM, 02nd Jun                     fatima shahzad                    This item to be specific           08:32 PM, 02nd Jun                   mayar                   If it has manufacturing defect for sure we will return it for you but we do not have exchange policy           08:34 PM, 02nd Jun                   mayar                   Is there anything else i can help you with?            08:34 PM, 02nd Jun                     fatima shahzad                    Yes if i dont like the item can i return it?           08:34 PM, 02nd Jun                     fatima shahzad                    ???           08:37 PM, 02nd Jun                   mayar                   Could you please allow me 2 minutes to check ?           08:38 PM, 02nd Jun                     fatima shahzad                    Go ahead           08:38 PM, 02nd Jun                   mayar                   Do you want buy it from babyshop?           08:38 PM, 02nd Jun                     fatima shahzad                    Yes thats y i am asking           08:38 PM, 02nd Jun                     fatima shahzad                    Online  babyshop app           08:39 PM, 02nd Jun                   mayar                   Yes it can be returned i you did not like it           08:42 PM, 02nd Jun                   mayar                   Is there anything else i can help you with?            08:42 PM, 02nd Jun                     fatima shahzad                    NO THANKS           08:42 PM, 02nd Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:44 PM, 02nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2661635