Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Jun 2021 13:17:59 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0569909422            05:07 PM, 02nd Jun                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:07 PM, 02nd Jun                     hi                    Ok           05:07 PM, 02nd Jun                   mayar                   Kindly send your order number           05:07 PM, 02nd Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:08 PM, 02nd Jun                     hi                    966521487           05:10 PM, 02nd Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           05:10 PM, 02nd Jun                   mayar                   Kindly check this number           05:11 PM, 02nd Jun                     hi                    Yes I am there , it was expected on 1st .....I made a complaint call ....,but still didn’t receive           05:11 PM, 02nd Jun                   mayar                   it is not a right number           05:11 PM, 02nd Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:12 PM, 02nd Jun                   mayar                   Hi , I have not received a response from you still, please confirm if we are still connected?           05:14 PM, 02nd Jun                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:17 PM, 02nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2660374