Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Jun 2021 13:07:31 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation pratheesh alex                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  pratheesh alex Bot:  Hi Pratheesh Alex ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8264773952 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96555023816            04:58 PM, 02nd Jun                     pratheesh alex                    Ok           04:59 PM, 02nd Jun                   mayar                   Hi Pratheesh Alex  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:59 PM, 02nd Jun                     pratheesh alex                    I want to know about my order status           04:59 PM, 02nd Jun                     pratheesh alex                    Actual delivery was today           05:00 PM, 02nd Jun                     pratheesh alex                    Nobody contact me           05:00 PM, 02nd Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           05:01 PM, 02nd Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:02 PM, 02nd Jun                   mayar                   Is there anything else i can help you with?            05:02 PM, 02nd Jun                     pratheesh alex                    Can you update  the order status           05:02 PM, 02nd Jun                   mayar                   We will contact our team to do the needful           05:04 PM, 02nd Jun                   mayar                   Is there anything else i can help you with?           05:04 PM, 02nd Jun                     pratheesh alex                    No           05:06 PM, 02nd Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:07 PM, 02nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2660314