Subject: Ticket Assigned - Conversation with madiha ali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Jun 2021 13:03:15 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with madiha ali madiha ali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  madiha ali Bot:  Hi Madiha Ali ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567722214            04:35 PM, 02nd Jun                   mayar                   Hi Madiha Ali  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:41 PM, 02nd Jun                     madiha ali                    Hi           04:42 PM, 02nd Jun                     madiha ali                    9664078639 this.is my.order number           04:42 PM, 02nd Jun                     madiha ali                    I received wrong n broken item           04:43 PM, 02nd Jun                     madiha ali                    N it was cash on delivery           04:43 PM, 02nd Jun                   mayar                   Kindly share a photo with us           04:43 PM, 02nd Jun                     madiha ali                    I requested return           04:44 PM, 02nd Jun                     madiha ali                    But i need.to ask if i can it to dalma mall centrepoint branch           04:44 PM, 02nd Jun                     madiha ali                             04:45 PM, 02nd Jun                     madiha ali                             04:46 PM, 02nd Jun                     madiha ali                    I wanted batman but they send me this shark           04:46 PM, 02nd Jun                     madiha ali                    I want refund, is.it.possible? As it was cash on delivery           04:48 PM, 02nd Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           04:51 PM, 02nd Jun                     madiha ali                    Sure           04:52 PM, 02nd Jun                   mayar                   A return request has been created           04:55 PM, 02nd Jun                   mayar                   Our team will contact you in 3-5 days to collect the item           04:55 PM, 02nd Jun                   mayar                   Is there anything else i can help you with?            04:55 PM, 02nd Jun                     madiha ali                    I can understand but i asked u if i can take it bys           04:56 PM, 02nd Jun                     madiha ali                    By myself to the store n ask them if they can return my money back           04:56 PM, 02nd Jun                   mayar                   For sorry no it can not be returned to the store but our  team will contact you asap to collect it           05:00 PM, 02nd Jun                   mayar                   Is there anything else i can help you with?            05:00 PM, 02nd Jun                     madiha ali                    Ok no problem thank u           05:02 PM, 02nd Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:03 PM, 02nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2660279