Subject: Ticket Assigned - Conversation with minahil
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Jun 2021 11:59:28 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with minahil minahil                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  minahil Bot:  Hi Minahil ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0571517720            03:43 PM, 02nd Jun                     minahil                    0571517729           03:43 PM, 02nd Jun                   mayar                   Hi Minahil ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:43 PM, 02nd Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:44 PM, 02nd Jun                     minahil                    Yes           03:45 PM, 02nd Jun                   mayar                   Kindly send me your order number           03:46 PM, 02nd Jun                     minahil                    Okay wait           03:46 PM, 02nd Jun                   mayar                   ok           03:47 PM, 02nd Jun                     minahil                    6312904885           03:47 PM, 02nd Jun                     minahil                    I received the order but it isn’t marked as delivered           03:48 PM, 02nd Jun                     minahil                    When will I receive return receipt on my email           03:48 PM, 02nd Jun                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:49 PM, 02nd Jun                     minahil                    Ok           03:50 PM, 02nd Jun                   mayar                   Is there anything else i can help you with?            03:50 PM, 02nd Jun                     minahil                    No I just need to return my order ASAP           03:51 PM, 02nd Jun                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           03:52 PM, 02nd Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:52 PM, 02nd Jun                   mayar                   I can create a return request for you           03:52 PM, 02nd Jun                   mayar                   Do you want me to do it ?           03:52 PM, 02nd Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:54 PM, 02nd Jun                   mayar                   Hi Minahil, I have not received a response from you still, please confirm if we are still connected?           03:56 PM, 02nd Jun                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:59 PM, 02nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2659835