Subject: Ticket Assigned - Conversation with nawal jaafar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Jun 2021 11:58:53 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nawal jaafar nawal jaafar                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  nawal jaafar Bot:  Hi Nawal Jaafar ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7466383576 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097339333041            03:49 PM, 02nd Jun                   mayar                   Hi Nawal Jaafar ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:49 PM, 02nd Jun                     nawal jaafar                    Ok           03:51 PM, 02nd Jun                     nawal jaafar                    So           03:52 PM, 02nd Jun                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (7466383576) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (7466382644).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           03:55 PM, 02nd Jun                   mayar                   Is there anything else i can help you with?            03:55 PM, 02nd Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:58 PM, 02nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2659832