Subject: Ticket Assigned - Conversation with mariam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Jun 2021 11:42:29 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mariam mariam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mariam Bot:  Hi Mariam ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096597166411            03:30 PM, 02nd Jun                   mayar                   Hi Mariam,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:31 PM, 02nd Jun                     mariam                    Hello mayar.           03:32 PM, 02nd Jun                     mariam                    I plcaed an           03:32 PM, 02nd Jun                     mariam                    I.placed an order online n received it too and paid cash on delivery.           03:33 PM, 02nd Jun                     mariam                    I requested for a return and the max guy cane and.collected the items three days back           03:33 PM, 02nd Jun                     mariam                    I still havent received the refund amount in my max account. Wanted to check on that plse           03:34 PM, 02nd Jun                   mayar                   Kindly send your order number           03:36 PM, 02nd Jun                     mariam                    8264012751           03:37 PM, 02nd Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           03:38 PM, 02nd Jun                     mariam                    Yes sure thank u           03:39 PM, 02nd Jun                   mayar                    We would like to inform you that your product reached our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to you            03:40 PM, 02nd Jun                   mayar                   Is there anything else i can help you with?            03:40 PM, 02nd Jun                     mariam                    Great. Thank u very much Mayar. That would be it. Have a nice day.thanks again           03:41 PM, 02nd Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:42 PM, 02nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2659731