Subject: Ticket Assigned - Conversation with kathreen lopez
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Jun 2021 11:36:02 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kathreen lopez kathreen lopez                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kathreen lopez Bot:  Hi Kathreen Lopez ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi( Kathreen ), Thank you for contacting us. How may I help you? Customer:  Hi... i would like to request a return Customer:  can you help me ask someone to pick my return item? Agent:  Could you please share your order number so that I can assist you further? Customer:  6311028667 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  Please provide us the full name of the item you wan to return Customer:  Steve Madden Men's Lace-Up Low Ankle Sneakers Agent:  one item ? Agent:  Hi Kathreen , I'm not getting a response from you. Are we still connected? Customer:  yes one item Customer:  item is ready and i already requested it for return Customer:  just wanna follow up to pick the item in my location Customer:  thanks Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  Is this your correct contact number 966573019210 ? Customer:  yes that is correct Agent:  please accept our sincere apologies for this unexpected delay. we will escalate this issue to our concerned team to collect your order asap Agent:  Is there anything else i can help you with ? Customer:  Thanks.. that's all, i just need my return item to be picked up by the courier Asap Customer:  hope you can do something about it Customer:  thank you so much Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  kathreen lopez Bot:  Hi Kathreen Lopez ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:17 PM, 02nd Jun                     kathreen lopez                    ok           03:19 PM, 02nd Jun                   mayar                   Hi Kathreen Lopez  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:20 PM, 02nd Jun                     kathreen lopez                    hello           03:21 PM, 02nd Jun                     kathreen lopez                    i would like to follow up my refund           03:21 PM, 02nd Jun                   mayar                   Kindly send your order number           03:22 PM, 02nd Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:24 PM, 02nd Jun                     kathreen lopez                    hello???           03:26 PM, 02nd Jun                   mayar                   Kindly send your order number           03:27 PM, 02nd Jun                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           03:29 PM, 02nd Jun                     kathreen lopez                    6311028667           03:29 PM, 02nd Jun                     kathreen lopez                    6311028667           03:29 PM, 02nd Jun                   mayar                   Could you please allow me 2 minutes to check your order details?           03:29 PM, 02nd Jun                     kathreen lopez                    ok sure           03:30 PM, 02nd Jun                   mayar                   We would like to inform you that your product reached our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to you           03:31 PM, 02nd Jun                   mayar                   Is there anything else i can help you with?            03:31 PM, 02nd Jun                     kathreen lopez                    ok thanks           03:32 PM, 02nd Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:35 PM, 02nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2659689