Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 02 Jun 2021 11:11:18 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    regarding order number 6300921850           05:56 PM, 31st May                     User                    Due to your courier partner's inability to contact me, I have asked you repeatedly though chat, email and telephone, to refund my money.           05:58 PM, 31st May                     User                    I called 011 5052010 last Wednesday to confirm this and I was told that the order will be cancelled and I would receive an email of the confirmation. I have yet to see any progress concerning this order.           05:59 PM, 31st May                     User                    This can only be the worst customer support a store can provide           06:00 PM, 31st May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:05 PM, 02nd Jun                   mayar                   We see that you are contacting regarding the order you placed on our website with order number 6300921850  As per the tracking information, we can see that your order has been returned back to our warehouse. We had previously informed you that your order is with the courier facility.   Our courier partner tried to contact you multiple times on the contact number which was provided at the time of placing this order: (Contact Number) but without success. The courier has now sent the items back to the warehouse and the return process has already been initiated. Unfortunately we are unable to resend the items once the return process has already been initiated.   We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion. +966507906036           03:07 PM, 02nd Jun                   mayar                   Is there anything else i can help you with?            03:08 PM, 02nd Jun                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:11 PM, 02nd Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2659489