Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 01 Jun 2021 11:17:44 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div dir="auto">Thanks Centrepoint team for the reply </div>
<div dir="auto">Please note my address </div>
<div dir="auto"><br></div>
<div dir="auto">No 104, building R5, </div>
<div dir="auto">Opp to Pason supermarket </div>
<div dir="auto">Hamadan colony</div>
<div dir="auto">Al Karama </div>
<div dir="auto">Dubai</div>
<div dir="auto"> Mob: 0555682240</div>
<div dir="auto"><br></div>
<div dir="auto">Thanks </div>
<div dir="auto">Mehar </div>
<div dir="auto"><br></div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 1 Jun 2021 at 2:43 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​Hi Veena,<br><br>Thank you for getting in touch with us.<br><br>We are truly sorry to hear that a collection attempt was made at your address by the courier Regarding order number ( 9659807266) without informing you. Our delivery team always contacts the customer before attempting any collection. However, you were not informed prior to the collection of your items. Please consider this a rare exception. <br><br>Please be assured to received a call from our  agent as we have now informed our courier team to contact you prior to the  collection of your items. The mobile number you provided is (+971555682240)<br><br>Kindly share your address and contact number with us to confirm it with the shipping company.<br><br>We would like to inform that our courier team always ensures that 3 collection attempts are made for an order on 3 different days. <br> <br>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2642792