Subject: Ticket Assigned - Conversation with hi i got wrong delivery from yiur side let me know what will happen now how i exchange my item
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 31 May 2021 16:38:12 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi i got wrong delivery from yiur side   let me know what will happen now how i exchange my item hi i got wrong delivery from yiur side   let me know what will happen now how i exchange my item                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi I Got Wrong Delivery From Yiur Side   Let Me Know What Will Happen Now How I Exchange My Item ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:00 PM, 31st May                     hi i got wrong delivery from yiur side   let me know what will happen now how i exchange my item                    Im not going to considering as this metter is resolved..           08:00 PM, 31st May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           08:00 PM, 31st May                     hi i got wrong delivery from yiur side   let me know what will happen now how i exchange my item                    Plz resend my oder           08:01 PM, 31st May                     hi i got wrong delivery from yiur side   let me know what will happen now how i exchange my item                    N take back ur orders as soon as possible           08:01 PM, 31st May                   mayar                   Kindly send your order number           08:02 PM, 31st May                     hi i got wrong delivery from yiur side   let me know what will happen now how i exchange my item                    Im not happy wd ur delivery procedure nn i ordered some other item u sens me wrong items           08:03 PM, 31st May                     hi i got wrong delivery from yiur side   let me know what will happen now how i exchange my item                    Okay wait           08:03 PM, 31st May                     hi i got wrong delivery from yiur side   let me know what will happen now how i exchange my item                             08:03 PM, 31st May                     hi i got wrong delivery from yiur side   let me know what will happen now how i exchange my item                             08:04 PM, 31st May                     hi i got wrong delivery from yiur side   let me know what will happen now how i exchange my item                             08:04 PM, 31st May                     hi i got wrong delivery from yiur side   let me know what will happen now how i exchange my item                    U send me this writings board           08:04 PM, 31st May                     hi i got wrong delivery from yiur side   let me know what will happen now how i exchange my item                    Plz resolve my issues as soon as possible           08:05 PM, 31st May                     hi i got wrong delivery from yiur side   let me know what will happen now how i exchange my item                    N only 1 item i cant book bcz of ur policy is the delivery charges... Os so high           08:07 PM, 31st May                   mayar                   Kindly send your order number           08:08 PM, 31st May                     hi i got wrong delivery from yiur side   let me know what will happen now how i exchange my item                    I sent u in picture           08:08 PM, 31st May                     hi i got wrong delivery from yiur side   let me know what will happen now how i exchange my item                    9665430940           08:08 PM, 31st May                     hi i got wrong delivery from yiur side   let me know what will happen now how i exchange my item                    Now im waiting and you don't replying           08:11 PM, 31st May                   mayar                   Could you please allow me 2 minutes to check your order details?           08:11 PM, 31st May                   mayar                   We are truly sorry to hear that you wish to exchange the items due to that issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-629823 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any (Max) store across the UAE.   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           08:13 PM, 31st May                   mayar                   Is there anything else i can help you with?            08:15 PM, 31st May                     hi i got wrong delivery from yiur side   let me know what will happen now how i exchange my item                    Ok i return thw writing board.. So how can i get headphones wd deliver           08:16 PM, 31st May                     hi i got wrong delivery from yiur side   let me know what will happen now how i exchange my item                    Wd out delivery charges bcz i  was my order so big bcz of headphones so i couldn't legible for delivery charges that why i make my order list so big.. If i only order now headphones i have to pay for delivery charges uo to 20 aed.. N i dont want to pay delivery charges for only purchasing a headset.. So make my issues resolve as soon as possible           08:19 PM, 31st May                     hi i got wrong delivery from yiur side   let me know what will happen now how i exchange my item                    In shorts i don't want to pay delivery charges only for purchasing a 1 headphones.           08:20 PM, 31st May                     hi i got wrong delivery from yiur side   let me know what will happen now how i exchange my item                    It about 12 aed headphones n delivery charges will b 20 so i would b in losss           08:21 PM, 31st May                     hi i got wrong delivery from yiur side   let me know what will happen now how i exchange my item                    Make my issues resolve as soon as possible           08:21 PM, 31st May                     hi i got wrong delivery from yiur side   let me know what will happen now how i exchange my item                    U do not response me           08:23 PM, 31st May                   mayar                   For sorry we do not have exchange policy           08:24 PM, 31st May                   mayar                   All we can do now we can return this item then place a new order           08:25 PM, 31st May                     hi i got wrong delivery from yiur side   let me know what will happen now how i exchange my item                    How u return the whole item or only a writing board           08:27 PM, 31st May                   mayar                   only the white board           08:29 PM, 31st May                   mayar                   Is there anything else i can help you with?            08:30 PM, 31st May                     hi i got wrong delivery from yiur side   let me know what will happen now how i exchange my item                    Yes           08:31 PM, 31st May                   mayar                   Is there anything else i can help you with?           08:32 PM, 31st May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           08:33 PM, 31st May                     hi i got wrong delivery from yiur side   let me know what will happen now how i exchange my item                    So how i order headphones. Bcz as i told u that i maked book my ordered so big just bcz of headphones that i couldn't pay delivery charges           08:33 PM, 31st May                     hi i got wrong delivery from yiur side   let me know what will happen now how i exchange my item                    So tel me now.. Your story now           08:34 PM, 31st May                   mayar                   after returning that item we can provide you with a voucher of the delivery charges           08:36 PM, 31st May                   mayar                   Is there anything else i can help you with?            08:36 PM, 31st May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:37 PM, 31st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2650609