Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 31 May 2021 15:49:14 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556605903            07:29 PM, 31st May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:29 PM, 31st May                     hi                    Hi           07:29 PM, 31st May                   mayar                   Kindly send your order number           07:30 PM, 31st May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           07:31 PM, 31st May                     hi                    Order#9662113122           07:31 PM, 31st May                     hi                    That order some items cancelled from your side           07:32 PM, 31st May                     hi                    So still I didn’t get the refund           07:32 PM, 31st May                   mayar                   Could you please allow me 2 minutes to check your order details?           07:32 PM, 31st May                     hi                    Ok           07:32 PM, 31st May                     hi                    Amount 45 dhs  to refund           07:36 PM, 31st May                   mayar                   The Items  in your order 9662113122X went out of stock, so we've partially shipped your order and the amount of 8.45 & 29.58 will be refunded back to your debit or Credit Card in 7-14 working days.           07:37 PM, 31st May                   mayar                   Is there anything else i can help you with?            07:37 PM, 31st May                     hi                    Shoe - 35 dhs + 10 dhs           07:38 PM, 31st May                     hi                    T shirt 10 dhs           07:38 PM, 31st May                     hi                    So why show there 38 dhs           07:38 PM, 31st May                     hi                    So I pay 45 know           07:39 PM, 31st May                     hi                    Also 12 days already left           07:40 PM, 31st May                     hi                    Hello are you there???           07:40 PM, 31st May                   mayar                   We sincerely apologize for any inconvenience caused to you.  We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.  We thank you for your understanding and cooperation           07:41 PM, 31st May                   mayar                   Is there anything else i can help you with?            07:41 PM, 31st May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:41 PM, 31st May                   mayar                   Hi , I have not received a response from you still, please confirm if we are still connected?           07:44 PM, 31st May                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:48 PM, 31st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2650319