Subject: Ticket Assigned - Conversation with sima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 31 May 2021 14:25:35 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sima sima                    Bot:  Hi again! Bot:  Please enter your name Customer:  sima Bot:  Hi Sima ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6312448986 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0542616056 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:   Hi Sima, Good morning,thank you for contacting us. I'm mohammed .I will be happy to help you. Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  Is this contact number working 966542616056? Customer:  Yes Customer:  When i track my order it is showing customer no response Customer:  Nobody call us so how it is showing it Agent:  our courier team tried to deliver your order yesterday but no response from your side Customer:  No body call us Agent:  We will deliver it again please allow us some time for that Customer:  Show me the call history Customer:  Its cheating Customer:  I will send u my phone call history Agent:  i am sorry i am not from courier team Customer:  I didnt get any call Agent:  please send that we will check that with courier team Customer:  Give me ur courier team contact details Customer:  What i will send ..tell them to send me call details..when they call me Customer:  No one calld Agent:  we will check that with our courier team Agent:  please allow us some time to check and deliver the order Agent:  Is there anything else may I assist you? Customer:  Yesterday upto 11pm i was tracking the ordee Customer:  All of the sudden during night it is showing no response from customer Customer:  Its cheating nothing else Customer:  Yes please chk and deliver my order Customer:  Its not acceptable Agent:  We will do our best Agent:  Is there anything else may I assist you? Customer:  No i need my order today Agent:  We will do our best ASAP Customer:  Why u r not calling on phone Customer:  Call me now Customer:  R give me ur number Agent:  I am not from courier team and we do not have the date base for contact number of courier team Agent:  We request you for more time that we can forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern. Customer:  U asked for my number up Agent:  Is there anything else may I assist you? Customer:  I am waiting call them and ask who is doing this wrong by writing wrong status Customer:  Thank u Agent:  Yes i was asking to know if the number is right or wrong that i can assist you regarding to your answer . Agent:  We will check that and get back to you . Agent:  Is there anything else may I assist you? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  sima Bot:  Hi Sima ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6312448986 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:46 PM, 31st May                   mayar                   Hi Sima,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:47 PM, 31st May                     sima                    Where is my parcel           05:47 PM, 31st May                     sima                    I mean delivery           05:47 PM, 31st May                     sima                    From yesterday its on the way ..which route it is coming that its not reaching anywhere           05:48 PM, 31st May                     sima                    When i track it sometimes its showing on the way sometimes customer doesnt response and now again on the way           05:49 PM, 31st May                     sima                    Plz give me exact information           05:49 PM, 31st May                   mayar                   Could you please allow me 2 minutes to check your order details?           05:50 PM, 31st May                     sima                    Go ahead           05:50 PM, 31st May                   mayar                   Send Your address and contact number to confirm it with the shipping company           05:53 PM, 31st May                     sima                    They dnt have address r u kidding           05:53 PM, 31st May                     sima                    I had send all my details along with payment and now they r asking address           05:54 PM, 31st May                     sima                             05:55 PM, 31st May                     sima                    Check this confirmation email           05:55 PM, 31st May                     sima                    0542616056           05:56 PM, 31st May                     sima                    This is the mobile number           05:56 PM, 31st May                     sima                    Address is given above           05:56 PM, 31st May                     sima                    Hello           05:57 PM, 31st May                     sima                    R u thr           05:57 PM, 31st May                   mayar                   Is this your address white building behind nesto supermarket malaz, floor 1 and door 9.  ?           06:01 PM, 31st May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           06:02 PM, 31st May                     sima                    Yes           06:02 PM, 31st May                     sima                    I am waiting           06:02 PM, 31st May                     sima                    Hello           06:02 PM, 31st May                     sima                    R u thr           06:03 PM, 31st May                     sima                    /startOver           06:04 PM, 31st May                     sima                    Hello           06:05 PM, 31st May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:09 PM, 31st May                   mayar                   Is there anything else i can help you with?            06:09 PM, 31st May                     sima                    What r u saying i need my items today r return my money           06:11 PM, 31st May                     sima                    From yesterday i am cooperating but thr is no serious action taken till now           06:11 PM, 31st May                   mayar                   We will contact our team then we will contact you on your email           06:12 PM, 31st May                   mayar                   Is there anything else i can help you with?           06:12 PM, 31st May                     sima                    Why email           06:12 PM, 31st May                     sima                    Call me on my numbed           06:12 PM, 31st May                     sima                    Emails i got so many           06:12 PM, 31st May                     sima                    Tell me exactly where my parcel is           06:13 PM, 31st May                     sima                    Give me the number of ur manager r who so ever is dealing with ths service           06:13 PM, 31st May                     sima                    I need to talk           06:13 PM, 31st May                     sima                    Enough now           06:13 PM, 31st May                     sima                    Till now u didnt contact ur team???           06:14 PM, 31st May                     sima                    What u wr doing then           06:14 PM, 31st May                   mayar                   it takes 1-2 days to respond you           06:16 PM, 31st May                     sima                             06:16 PM, 31st May                   mayar                   we will try our best to deliver it asap           06:16 PM, 31st May                   mayar                   Is there anything else i can help you with?            06:16 PM, 31st May                     sima                    Look at ths email..same dialogues u r repeating           06:17 PM, 31st May                     sima                    I need my delivery tiday           06:17 PM, 31st May                     sima                    R return my money           06:17 PM, 31st May                     sima                    Give me contact number of ur office           06:17 PM, 31st May                     sima                    Send me contact number now plz           06:18 PM, 31st May                     sima                    I want to talk           06:18 PM, 31st May                   mayar                   We can arrange a call for  you           06:19 PM, 31st May                     sima                    Do it now           06:19 PM, 31st May                     sima                    I am listening it from yesterday           06:19 PM, 31st May                     sima                    Till now no call came           06:19 PM, 31st May                     sima                    You cant do this with a customer who trust u and do the payment in advance           06:20 PM, 31st May                   mayar                   It takes 3-5 days to be delivered           06:20 PM, 31st May                     sima                    I need to talk now           06:20 PM, 31st May                     sima                    Do u know when i booked my delivery???           06:21 PM, 31st May                     sima                    Can u tell me           06:21 PM, 31st May                     sima                    Dnt mislead when u dnt have correct information           06:21 PM, 31st May                   mayar                   your order is out for delivery now           06:21 PM, 31st May                     sima                    Give me drivers number           06:22 PM, 31st May                   mayar                   You placed your order on 28 may           06:22 PM, 31st May                     sima                    It is out for delivery from 48 hours           06:22 PM, 31st May                     sima                    Still its not reaching           06:22 PM, 31st May                   mayar                   Our team will contact you on this number 966542616056           06:22 PM, 31st May                     sima                    Yes tell them to call now           06:23 PM, 31st May                     sima                    I am waiting           06:23 PM, 31st May                     sima                    Really its very very disappointing           06:23 PM, 31st May                     sima                    U r playing with ur customers           06:24 PM, 31st May                     sima                    No value for time           06:24 PM, 31st May                     sima                    *of           06:24 PM, 31st May                   mayar                   It takes 3-5 days to be delivered           06:25 PM, 31st May                   mayar                   we will try our best to deliver it asap           06:25 PM, 31st May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:25 PM, 31st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2649855