Subject: Ticket Assigned - Conversation with gir
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 31 May 2021 14:17:32 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with gir gir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  gir Bot:  Hi Gir ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9665210450 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:52 PM, 31st May                     gir                    Sure           05:52 PM, 31st May                   mayar                   Hi Gir ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:52 PM, 31st May                     gir                    Hi!           05:52 PM, 31st May                     gir                    My delivery should be delivered today. But unfortunately I am not at home then I received a message that they cancelled it for delivery. Is there any way we can reschedule it for delivery tomorrow befoee 11am?           05:56 PM, 31st May                   mayar                   Could you please allow me 2 minutes to check your order details?           05:56 PM, 31st May                     gir                    Sure           05:57 PM, 31st May                   mayar                   Yes we will contact our team to deliver it asap           06:00 PM, 31st May                   mayar                   Is there anything else i can help you with?            06:00 PM, 31st May                     gir                    If possible before 11 am please as I am not at home after 11:30am           06:01 PM, 31st May                     gir                    Hi           06:04 PM, 31st May                   mayar                   ok,  We will wight a note for them           06:09 PM, 31st May                   mayar                   Is there anything else i can help you with?            06:09 PM, 31st May                     gir                    /startOver           06:11 PM, 31st May                   mayar                   Is there anything else i can help you with?           06:11 PM, 31st May                     gir                    If possible before 11 am please as I am not at home after 11:30am           06:11 PM, 31st May                   mayar                   We will try our best to do the needful           06:12 PM, 31st May                   mayar                   Is there anything else i can help you with?           06:14 PM, 31st May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:17 PM, 31st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2649806