Subject: Ticket Assigned - Conversation with firdaus
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 31 May 2021 14:10:59 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with firdaus firdaus                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  firdaus Bot:  Hi Firdaus ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9663775645 Bot:    Your order status is  : Cancelled   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0588918546            05:55 PM, 31st May                     firdaus                    Why my order got cancelled without informing me           05:55 PM, 31st May                     firdaus                    9663775645           05:56 PM, 31st May                     firdaus                    Check this why it is cancelled           05:56 PM, 31st May                     firdaus                    What is the reason           05:56 PM, 31st May                   mayar                   Hi Firdaus,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:03 PM, 31st May                   mayar                   The (I162262345 - - Pointed Toe Mules with Slip-On Styling  ) in your order ID9663775645 went out of stock, so we've partially shipped your order and the amount of AED25will be refunded back to your debit or Credit Card in 7-14 working days.           06:08 PM, 31st May                   mayar                   Is there anything else i can help you with?            06:08 PM, 31st May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:10 PM, 31st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2649765