Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 31 May 2021 12:09:02 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User alaa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alaa Bot:  Hi Alaa ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may 
 take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552448181            03:58 PM, 31st May                     alaa                    Ok           03:58 PM, 31st May                     alaa                    I have return request since long and nobody contacted me to pick up the item           03:59 PM, 31st May                   mayar                   Hi Alaa,Good afternoon Thank you for contacting us. My 
 name is Mayar ,i will be happy to help you.           04:01 PM, 31st May                   mayar                   Kindly send your order number           04:02 PM, 31st May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           04:02 PM, 31st May                   mayar                   Hi Alaa, I have not received a response from you still, please confirm if we are still connected?           04:05 PM, 31st May                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:08 PM, 31st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2648977