Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 31 May 2021 11:04:18 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  9665008824 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554910272            02:57 PM, 31st May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:58 PM, 31st May                     hi                    I placed my order on 28/05/2021, but still it is showing in process. it was a collection from Al Ghurair Mall. also it was mentioned there it will be delivered withing 1-2 working days. but till today i didn't get any update on it. normal it wont take much time, i don't understand why this time it is taking time.           03:00 PM, 31st May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           03:00 PM, 31st May                   mayar                   Is there anything else i can help you with?            03:00 PM, 31st May                     hi                    take your time  but sort it out asap please, i need those ordered items urgently.           03:01 PM, 31st May                     hi                    hope you understand.           03:01 PM, 31st May                     hi                    Thanks           03:02 PM, 31st May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:04 PM, 31st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2648611