Subject: New Reply Received - Re:
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 31 May 2021 09:33:15 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  Re:   Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/Wc-WmjEqWJOvsOdBeIi6qA~~/AALN9wA~/RgRileDTPVcDc3BjQgpgrlOttGCBYz0yUhZzdXBwb3J0QG1heGZhc2hpb24uY29tWAQAAAAB"></div>
Dear All,<br>
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Kindly be informed that the order is set to be returned.<br>
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Best regards<br>
 
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<span class="labelnormal"><span class="labelname_sf">Haneen Habash </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
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<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>31/5/2021 12:50 AM GMT+04:00<br>
<strong>To: </strong>EMP398 Azmy Awad ([email-masked])<br>
<strong>Cc: </strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong>Subject: </strong>New comment - [#2496348] Re:<br>
 
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<div>There is a new comment in the ticket submitted by Crackling Popsicle to HelpMaxAE</div>
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Comment added by : Faraz Lohani<br>
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<div class="MsoNormal">Hi team,</div>

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<div class="MsoNormal">Any update on the same ?</div>

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<div class="MsoNormal">Thankyou and Regards,</div>

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<div class="MsoNormal">Faraz Lohani</div>

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<div class="MsoNormal">Customer Support Associate</div>

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<div class="MsoNormal">Customer Service</div>

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<div class="MsoNormal">[email-masked]</div>

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<div>From: Shipa Delivery Support ([email-masked]) &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, May 29, 2021 5:22 PM<br>
<b>To:</b> [email-masked]; [email-masked]; [email-masked]<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#2496348] - Re:</div>

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<div><b><i><span style="font-size:13.5pt;font-family:'verdana' , sans-serif;color:indianred">External email sender, please take precaution.</span></i></b></div>

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<div class="MsoNormal"><span style="font-size:10pt;font-family:'verdana' , sans-serif">Dear All,<br>
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Kindly note that the order is under the return process.<br>
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Best regards,  </span></div>

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<span style="font-size:10pt;font-family:'verdana' , sans-serif"><span class="labelnamesf">Azmy Awad </span><br>
<span class="labeltitlesf">Customer Care</span></span><br>
<a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C220dcfc1a3cf42cf29f408d922a4b94f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637578913155290554%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=SvW%2Bk3tygQWnn7JyEfMglrfor3SaXeLbt0Z5e6QPCrs%3D&amp;reserved=0" rel="noreferrer"><span style="font-size:10pt;font-family:'verdana' , sans-serif;border:solid 1pt;padding:0in;text-decoration:none"><img alt="Image removed by sender." height="160" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzIyNTEyMDgwNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.OQTJ3_xVhh3wCGrvDj_RJ0hR4YNQ4FFWWSWtizIOv3M" style="width:1.6666in;height:1.6666in" width="160"></span></a><br>
<span style="font-size:10pt;font-family:'verdana' , sans-serif"><strong><span style="font-family:'verdana' , sans-serif">M:</span></strong><span class="labelnormal"> 800 SHIPA</span><br>
<span class="labelnormal"><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shipa.com%2F&amp;data=04%7C01%7CFaraz.Lohani%40landmarkgroup.com%7C220dcfc1a3cf42cf29f408d922a4b94f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637578913155300512%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=6Rx%2BzWS8oe0vgKdS0alnCUyIGxHZWLgzhYzS3tX8J0E%3D&amp;reserved=0" rel="noreferrer"><span style="color:#f26641;text-decoration:none">www.shipa.com</span></a> </span></span>
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<strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">From: </span></strong><span style="font-size:10pt;font-family:'verdana' , sans-serif">CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong><span style="font-family:'verdana' , sans-serif">Sent: </span></strong>29/5/2021 12:57 PM GMT+04:00<br>
<strong><span style="font-family:'verdana' , sans-serif">To: </span></strong>[email-masked]; [email-masked]; [email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Cc: </span></strong>[email-masked]<br>
<strong><span style="font-family:'verdana' , sans-serif">Subject: </span></strong>Fwd: [#2496348] - Re:<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,<br>
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Problem Statement: Late Delivery<br>
Order Date : Apr 30, 2021<br>
Order ID: 6303083811<br>
Tracking ID: SD001864019<br>
Assistance Required: Need Urgent Delivery<br>
Issue Description: The order was shipped from our side on 5/1/21  but till now the order has not delivered to the customer so we request you to arrange a delivery on prsority basis.<br>
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Regards,<br>
Samer<br>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:'-apple-system'">On Sat, 8 May at 1:57 PM <span class="separator">, Max &lt;[email-masked]&gt; wrote: </span></span></div>

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<span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">Hi Team,</span></span><br>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Problem Statement: Late Delivery</span><br>
<span class="separator">Order Date : Apr 30, 2021</span><br>
<span class="separator">Order ID: 6303083811</span><br>
<span class="separator">Tracking ID: SD001864019</span><br>
<span class="separator">Assistance Required: Need Urgent Delivery</span><br>
<span class="separator">Issue Description: The order was shipped from our side on </span></span>
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<span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">​5/1/21  but till now the order has not delivered to the customer so we request you to arrange a delivery on prsority basis.</span></span><br>
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<span style="font-size:10.5pt;font-family:'-apple-system'"><span class="separator">Regards,</span></span>
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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">wael </span></span></div>

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<div class="MsoNormal"><span class="separator"><span style="font-size:10.5pt;font-family:'-apple-system'">On Wed, 5 May at 4:41 PM , Crackling Popsicle &lt;[email-masked]&gt; wrote: </span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">الطائف حي الوسام </span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">٠٥٩١٢١٨٩٨٩</span></span></div>

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<span class="separator"><span lang="AR-SA" style="font-size:10.5pt">أُرسلت من الـ </span></span><span class="separator"><span dir="LTR" style="font-size:10.5pt;font-family:'-apple-system'">iPhone</span></span>
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<span class="separator"><span lang="AR-SA" style="font-size:10.5pt">في ٠٤‏/٠٥‏/٢٠٢١ الساعة ٨:٥٧ م، كتب/كتبت ‏</span></span><span class="separator"><span dir="LTR" style="font-size:10.5pt;font-family:'-apple-system'">Max</span></span><span class="separator"><span lang="AR-SA" style="font-size:10.5pt"> ‏&lt;</span></span><span class="separator"><span dir="LTR" style="font-size:10.5pt;font-family:'-apple-system'">[email-masked]</span></span><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">&gt;:</span></span><br>
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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">مرحبا زينه ،</span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">شكرا لتواصلك معنا.</span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">تقبلي كامل اعتذارنا على الازعاج والتأخير الذي تسببنا به.</span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">يرجى تزويدنا برقم الهاتف والعنوان كاملاً ( رقم المنزل- اسم الشارع- الحي- المدينة)  لكي يتم تحديثها مغ فريق الشحن لايصال الطلب رقم 6303083811.</span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">شكرا لتعاونكم وتفهمكم معنا.</span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">لا تترددي في التواصل معنا في حال وجود أي إستفسارات أخرى.</span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">أصدقائك,</span></span></div>

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<div class="MsoNormal" dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed"><span class="separator"><span lang="AR-SA" style="font-size:10.5pt">فريق الدعم. </span></span></div>

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