Subject: Ticket Assigned - Conversation with mohammed sham
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 May 2021 15:48:36 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mohammed sham mohammed sham                    Bot:  Hi again! Bot:  Please enter your name Customer:  mohammed sham Bot:  Hi Mohammed Sham ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9665331310 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:39 PM, 30th May                   mayar                   Hi Mohammed Sham  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:39 PM, 30th May                     mohammed sham                    I have ordered some items           07:40 PM, 30th May                     mohammed sham                    And one item got cancelled           07:40 PM, 30th May                     mohammed sham                    I need that I item also           07:41 PM, 30th May                   mayar                   Could you please allow me 2 minutes to check your order details?           07:42 PM, 30th May                     mohammed sham                    The cancelled one is the main course of order           07:42 PM, 30th May                     mohammed sham                    So can you please arrange that item aswell           07:42 PM, 30th May                     mohammed sham                    I can see still that item available in max online           07:43 PM, 30th May                   mayar                   The (162844481 - - Solid Chinos with Pocket Detail and Belt Loops  ) in your order ID 9665331310 went out of stock, so we've partially shipped your order and the amount of AED28.00 will be refunded back to your debit or Credit Card in 7-14 working days.  We apologize for the inconvenience caused and thank you for your patience.           07:43 PM, 30th May                   mayar                   Is there anything else i can help you with?            07:43 PM, 30th May                     mohammed sham                    No the it's is still available I saw it in online           07:44 PM, 30th May                     mohammed sham                    If you can process or arrange it together or separately it will be very helpful           07:45 PM, 30th May                   mayar                   We are truly sorry to hear that you are facing issues while trying to add an item to the shopping cart. This is surely not the experience we want our customers to have when they shop with us.  Due to its high demand; the item might have been added and ordered already when the item came back in stock.  We can understand that this must be really annoying and frustrating for you, but be assured we would surely get it sorted to make your shopping experience better.           07:45 PM, 30th May                   mayar                   Is there anything else i can help you with?            07:45 PM, 30th May                     mohammed sham                    If that item is not there           07:46 PM, 30th May                     mohammed sham                    Please cancel my other order as well           07:46 PM, 30th May                     mohammed sham                    And return the money to my card           07:46 PM, 30th May                     mohammed sham                    Because that was my core order item           07:47 PM, 30th May                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.  Once the order will return back to warehouse we will process the refund for the same as soon as possible.           07:47 PM, 30th May                   mayar                   Is there anything else i can help you with?            07:47 PM, 30th May                     mohammed sham                    Ok           07:48 PM, 30th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:48 PM, 30th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2645086