Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 May 2021 13:14:01 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0528301117            05:07 PM, 30th May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:07 PM, 30th May                     hello                    Hello Mayar , I want to cancel my order           05:07 PM, 30th May                   mayar                   Kindly send your order number           05:08 PM, 30th May                     hello                    Give me a minute           05:08 PM, 30th May                   mayar                   Sure           05:08 PM, 30th May                     hello                    9664725430           05:08 PM, 30th May                   mayar                   Could you please allow me 2 minutes to check your order details?           05:09 PM, 30th May                     hello                    Sure           05:09 PM, 30th May                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           05:10 PM, 30th May                   mayar                   Is there anything else i can help you with?            05:10 PM, 30th May                     hello                    No thank you           05:11 PM, 30th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:13 PM, 30th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2644266