Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 May 2021 11:17:24 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation murtuza                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  murtuza Bot:  Hi Murtuza ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9664771514 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558724853            03:04 PM, 30th May                   mayar                   Hi Murtuza,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:06 PM, 30th May                     murtuza                    hi           03:08 PM, 30th May                     murtuza                    9664771514           03:08 PM, 30th May                     murtuza                    not recd           03:08 PM, 30th May                     murtuza                    can u chck           03:08 PM, 30th May                     murtuza                    longer than usual           03:08 PM, 30th May                   mayar                   This order is not available at the store yet           03:12 PM, 30th May                   mayar                   Is there anything else i can help you with?            03:12 PM, 30th May                     murtuza                    will take time           03:14 PM, 30th May                     murtuza                    usually it takes 2-3 days           03:14 PM, 30th May                   mayar                   Out team will contact you on your email after this chat           03:15 PM, 30th May                   mayar                   Is there anything else i can help you with?           03:15 PM, 30th May                     murtuza                    ok           03:15 PM, 30th May                     murtuza                    thnx           03:15 PM, 30th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:17 PM, 30th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2643631