Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 May 2021 10:11:43 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation abhishek rana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abhishek rana Bot:  Hi Abhishek Rana ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  Kuwait Bot:  Please enter your order number to continue Customer:  8263442252 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96566964855            01:50 PM, 30th May                     abhishek rana                    Kk           01:50 PM, 30th May                   mayar                   Hi Abhishek Rana  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:51 PM, 30th May                     abhishek rana                    Can u please check on my order it was to be delivered today           01:51 PM, 30th May                     abhishek rana                    Ms. Mayar did u check??           01:56 PM, 30th May                   mayar                   Kindly share your contact number and address with us to confirm it with the shipping company           01:56 PM, 30th May                     abhishek rana                    +96566964855           01:58 PM, 30th May                     abhishek rana                    Orbit spa building, floor no 6 flat no 17 ,ibn khaldoun st ,hawally ,near grandhyper hawally           01:59 PM, 30th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:01 PM, 30th May                   mayar                   Is there anything else i can help you with?            02:01 PM, 30th May                     abhishek rana                    No ,but i need my order today only as i will not be available tomorrow           02:02 PM, 30th May                   mayar                   We will try our best to deliver it asap           02:04 PM, 30th May                   mayar                   Is there anything else i can help you with?            02:04 PM, 30th May                     abhishek rana                    Just check on my order and get it delivered today only.thanks           02:05 PM, 30th May                   mayar                   We will try our best to deliver it asap           02:08 PM, 30th May                   mayar                   We will contact our team then you will be contacted           02:09 PM, 30th May                   mayar                   Is there anything else i can help you with?           02:09 PM, 30th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:11 PM, 30th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2643248