Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 May 2021 10:04:29 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation dino                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  dino Bot:  Hi Dino ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8264496675 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96597792762            01:50 PM, 30th May                   mayar                   Hi Dino,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:51 PM, 30th May                   mayar                   نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.  نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.           01:54 PM, 30th May                     dino                    Hi,what is the status of my order?           01:55 PM, 30th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:55 PM, 30th May                     dino                    How much time it will take           01:55 PM, 30th May                     dino                    2635489           01:56 PM, 30th May                     dino                    Can u check this complaint status too           01:56 PM, 30th May                     dino                    /startOver           01:59 PM, 30th May                     dino                    /startOver           01:59 PM, 30th May                   mayar                   It takes 1-2 days           02:00 PM, 30th May                   mayar                   Is there anything else i can help you with?            02:01 PM, 30th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:04 PM, 30th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2643200