Subject: Ticket Assigned - Conversation with mahra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 May 2021 09:41:52 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mahra mahra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mahra Bot:  Hi Mahra ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506140505            01:32 PM, 30th May                   mayar                   Hi Mahra ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:33 PM, 30th May                     mahra                    Order #9663485831 hi           01:33 PM, 30th May                     mahra                    thsi order has been returned and i used my shukran points, when will receivethe points back           01:34 PM, 30th May                     mahra                    hallo           01:36 PM, 30th May                   mayar                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back           01:37 PM, 30th May                   mayar                   Is there anything else i can help you with?            01:38 PM, 30th May                     mahra                    so as i said i used shukran points, will i receive it back fully           01:38 PM, 30th May                     mahra                    hallo           01:40 PM, 30th May                   mayar                   yes  You will revive the whole  points           01:40 PM, 30th May                   mayar                   Is there anything else i can help you with?            01:40 PM, 30th May                     mahra                    great thanks           01:41 PM, 30th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:41 PM, 30th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2643064