Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 May 2021 09:27:11 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation soukath ali                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  soukath ali Bot:  Hi Soukath Ali ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6310693464 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966533513589            01:20 PM, 30th May                   mayar                   Hi Soukath Ali  ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:20 PM, 30th May                     soukath ali                    pls. update the order status which we ordered 23/05/2021 the order ref.# 6310693464           01:21 PM, 30th May                   mayar                   Did you collect it ?           01:22 PM, 30th May                     soukath ali                    not yet           01:23 PM, 30th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:24 PM, 30th May                   mayar                   Is there anything else i can help you with?            01:24 PM, 30th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:26 PM, 30th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2642982