Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 May 2021 09:10:03 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation kumail                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kumail Bot:  Hi Kumail ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506513664            12:56 PM, 30th May                   mayar                   Hi Kumail ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:57 PM, 30th May                     kumail                    9658081717 - Awaiting refund           12:57 PM, 30th May                   mayar                   Did you return the items of this order with another order at the same time ?           01:00 PM, 30th May                     kumail                    Yes if im.not wrong           01:01 PM, 30th May                   mayar                   Could you please send me tht number of the two orders ?           01:02 PM, 30th May                     kumail                    9658936601 i think so - because i got refund confirmation for this           01:05 PM, 30th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:07 PM, 30th May                   mayar                   Is there anything else i can help you with?            01:07 PM, 30th May                     kumail                    Plz do this asap, thanks           01:08 PM, 30th May                   mayar                   We request you to please allow us some time so we can work on this and do the needful.           01:09 PM, 30th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:09 PM, 30th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2642884