Subject: Ticket Assigned - Conversation with lamya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 May 2021 08:41:01 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lamya lamya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lamya Bot:  Hi Lamya ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0509988744            12:18 PM, 30th May                   mayar                   Hi Lamya\ ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:19 PM, 30th May                     lamya                    I want to change the size for my baby swimming suit           12:20 PM, 30th May                     lamya                             12:20 PM, 30th May                   mayar                   For sorry we do not have exchange policy           12:24 PM, 30th May                   mayar                   It can be returned only           12:24 PM, 30th May                     lamya                    Hello mayar           12:25 PM, 30th May                   mayar                   How may i help           12:30 PM, 30th May                   mayar                   ?           12:31 PM, 30th May                     lamya                    I want to change the size           12:31 PM, 30th May                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on 800-22297467 to book a return and to be notified of the refund amount based on our return policy.  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any babyshop store across the UAE.  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any babyshop store in the UAE.  ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:34 PM, 30th May                   mayar                   Is there anything else i can help you with?            12:34 PM, 30th May                     lamya                    ???           12:35 PM, 30th May                   mayar                   Is there anything else i can help you with?           12:35 PM, 30th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           12:36 PM, 30th May                   mayar                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:  ·You can contact our customer support team on 800-22297467 to book a return and to be notified of the refund amount based on our return policy. ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any babyshop store across the UAE. Here’s what you need to do.  ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any babyshop store in the UAE. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:37 PM, 30th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           12:37 PM, 30th May                   mayar                   Hi Lamya, I have not received a response from you still, please confirm if we are still connected?           12:38 PM, 30th May                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:40 PM, 30th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2642758