Subject: Ticket Assigned - Conversation with farhad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 30 May 2021 08:38:13 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farhad farhad                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  farhad Bot:  Hi Farhad ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0547391794            12:01 PM, 30th May                   mayar                   Hi Farhad,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:01 PM, 30th May                     farhad                    It’s disgusting, u didn’t refund my money           12:02 PM, 30th May                     farhad                    Its now almost 18 days so far, u r giving only excuses           12:03 PM, 30th May                   mayar                   Kindly send your order number           12:03 PM, 30th May                     farhad                    6306576222           12:03 PM, 30th May                   mayar                   Could you please allow me 2 minutes to check your order details?           12:05 PM, 30th May                   mayar                   Did you return the item?           12:06 PM, 30th May                     farhad                    Hloo           12:09 PM, 30th May                   mayar                   Did you return the item?           12:10 PM, 30th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           12:12 PM, 30th May                     farhad                    How many days u need to check details           12:13 PM, 30th May                   mayar                   As i saw the item was not returned           12:16 PM, 30th May                   mayar                   Can you tell me did you return it or not to allow me help you           12:16 PM, 30th May                     farhad                    Ur service is pathetic           12:18 PM, 30th May                   mayar                   We will contact our team to collect the items as soon as possible           12:22 PM, 30th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           12:22 PM, 30th May                   mayar                   Is there anything else i can help you with?            12:22 PM, 30th May                     farhad                    Wht u mean collect           12:22 PM, 30th May                     farhad                    Ur courier partner take it back 15 days  ago           12:23 PM, 30th May                     farhad                    This is unacceptable, every time when i am complaining about my refund, i am getting the same           12:24 PM, 30th May                     farhad                    Excuse from ur side           12:24 PM, 30th May                   mayar                   Did you return it with another order ?           12:26 PM, 30th May                   mayar                   I mean both in the same time ?           12:26 PM, 30th May                     farhad                    I want my refund ASAP           12:31 PM, 30th May                   mayar                   Did you return it with another order ?           12:32 PM, 30th May                   mayar                   We will contact our team to collect the items as soon as possible           12:35 PM, 30th May                   mayar                   Hi Farhad, I have not received a response from you still, please confirm if we are still connected?           12:36 PM, 30th May                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:37 PM, 30th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2642745