Subject: Note Added - [#2630974] need escalation
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Sat, 29 May 2021 17:20:54 +0000

Hi ,    Shakeeb Arsalan added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2630974    Subject:  need escalation   Requester: ريناد زكريا    Note Content:   <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<span class="inserted-agents fr-deletable fr-tribute" id="inserted-agents-id-1">@Mayar nasser mahmoud</span>  <br>The customer confirmed with you that he returned the items, However you did not ask him for the AWB or any confirmation of the return and u escalated to the courier to collect <br><br>Pls close the case as another agent is working on it now, and make sure u check with the customer and escalate properly </div></div>