Subject: Note Added - [#2394242] Delivery
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sat, 29 May 2021 06:57:17 +0000

Hi ,    Samer Salmeh added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2394242    Subject:  Delivery   Requester: موسى الشهري    Note Content:   <div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">Hi Team,<br><br>Order ID: 6293096081</div>
<div dir="ltr">Tracking: SD001609318</div>
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<strong dir="ltr">Child Ticket: 2560494 - 2585273</strong><br>Tracking ID: Apr 5, 2021<br>Total amount: SAR188<br><br>Issue Description: The order was shipped from our side on 06/04/2021  and as per shipa website the order delivered to the customer on 12/04/2021, But the customer claiming that she has not received the order.<br><br>We escalated to Shipa to provide us with POD many times without any response.<br><br>Case history: the customer informs us on 13/04/2021, that he didn't receive the order and he received notification that the order delivered. He confirms that he didn't receive any call from the courier through his registered number: 966553575611. We escalated to DXB team regarding POD: child ticket: 2560494 - 2585273 but not getting any response from Ship<br><br>Customer history:  this the first order as the customer account</div>
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<br>Assistance Required: Need Refund approval<br><br>Kindly check and do the needful.<br><br>Regards,<br>Samer</div>
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