Subject: Ticket Assigned - Conversation with nausheen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 28 May 2021 13:53:47 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nausheen nausheen                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  nausheen Bot:  Hi Nausheen ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9664973620 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0504150910            05:38 PM, 28th May                     nausheen                    Ok           05:38 PM, 28th May                   mayar                   Hi Nausheen ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:38 PM, 28th May                     nausheen                    Hello           05:40 PM, 28th May                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9664973620) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9664968780).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            05:43 PM, 28th May                   mayar                   Is there anything else i can help you with?            05:45 PM, 28th May                     nausheen                    So is my order placed or cancelled           05:46 PM, 28th May                   mayar                   It is placed succefully           05:49 PM, 28th May                   mayar                   Is there anything else i can help you with?           05:51 PM, 28th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:53 PM, 28th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2635522