Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 28 May 2021 13:51:36 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  521236072            05:40 PM, 28th May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:40 PM, 28th May                     hi                    9664946193           05:40 PM, 28th May                     hi                    I need to cancel this order           05:41 PM, 28th May                     hi                    Placed by mistake           05:41 PM, 28th May                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           05:42 PM, 28th May                   mayar                   Is there anything else i can help you with?            05:42 PM, 28th May                     hi                    Sure Thanks. But what if he places the order at doorstep           05:43 PM, 28th May                   mayar                   In this condtion we will return it for you           05:44 PM, 28th May                   mayar                   Is there anything else i can help you with?            05:45 PM, 28th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           05:48 PM, 28th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:51 PM, 28th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2635515