Subject: Ticket Assigned - Conversation with nabila
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 28 May 2021 13:39:14 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nabila nabila                    Bot:  Hi again! Bot:  Please enter your name Customer:  nabila Bot:  Hi Nabila ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:29 PM, 28th May                   mayar                   Hi Nabila ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:30 PM, 28th May                     nabila                    Hi i dint recieve my refind yet           05:30 PM, 28th May                     nabila                    Its been more than 15 days my item got cancelled           05:31 PM, 28th May                   mayar                   Kindly send me your order number           05:32 PM, 28th May                     nabila                    8259698771           05:32 PM, 28th May                   mayar                   Could you please allow me 2 minutes to check your order details?           05:33 PM, 28th May                     nabila                    Sure           05:33 PM, 28th May                   mayar                   We would like to inform you that we have processed the refund of amount  KWD 2.75 on 11/05/21 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           05:36 PM, 28th May                   mayar                   Is there anything else i can help you with?            05:36 PM, 28th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:39 PM, 28th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2635484