Subject: Ticket Assigned - Conversation with najat alfadhalah
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 28 May 2021 13:33:38 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with najat alfadhalah najat alfadhalah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  najat alfadhalah Bot:  Hi Najat Alfadhalah ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  8263966636 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  96566763426 Bot:  Please wait while we transfer you to an agent Agent:  Hi Najat, Good Afternoon, Thank you for contacting us. My name is Sohaib,.I'll be more than happy to help you. Agent:  We'd like to confirm that the order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card-issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.  Do place a new order again with us so we will be able to confirm & deliver it you. Agent:  Is there anything else I can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  I want to talk to an agent Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Agent Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  najat alfadhalah Bot:  Hi Najat Alfadhalah ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointkw Bot:  Please enter your order number to continue Customer:  96566763426 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  8263966636 Bot:   Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:23 PM, 28th May                   mayar                   Hi Najat ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           05:23 PM, 28th May                     najat alfadhalah                    Yes hello           05:24 PM, 28th May                     najat alfadhalah                    I want to ask about my orange           05:24 PM, 28th May                     najat alfadhalah                    Order*           05:24 PM, 28th May                     najat alfadhalah                    Is it confirmed?           05:24 PM, 28th May                     najat alfadhalah                    An agent said its unsuccessful because of the payment           05:24 PM, 28th May                     najat alfadhalah                    And when i call they say it placed           05:25 PM, 28th May                     najat alfadhalah                    So i want to be sure!           05:25 PM, 28th May                   mayar                   The amount was not transferred from your end           05:26 PM, 28th May                   mayar                   Kindly contact your bank to do the  needful           05:26 PM, 28th May                   mayar                   Is there anything else i can help you with?            05:26 PM, 28th May                     najat alfadhalah                    Its on hold in the bank           05:26 PM, 28th May                     najat alfadhalah                    So it will placed when the amount transfer??           05:27 PM, 28th May                     najat alfadhalah                    Or i place a new order!           05:27 PM, 28th May                   mayar                   It was successfully placed           05:29 PM, 28th May                   mayar                   Kindly contact your bank to do the needful           05:31 PM, 28th May                   mayar                   Is there anything else i can help you with?           05:31 PM, 28th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:33 PM, 28th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2635463