Subject: Ticket Assigned - Conversation with yasmine
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 28 May 2021 12:55:53 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with yasmine yasmine                    Bot:  Hi again! Bot:  Please enter your name Customer:  yasmine Bot:  Hi Yasmine ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:24 PM, 28th May                     yasmine                    Hello I have two           04:25 PM, 28th May                   mayar                   Hi Yasmine ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:25 PM, 28th May                   mayar                   Kindly send me your order number           04:25 PM, 28th May                     yasmine                    Hello I have two problems with your service first is delayed return no one contacting me for order. 20 0220 5269   Second is delayed refund after many problems with you for order 2002130676           04:26 PM, 28th May                   mayar                   Our courier partner tried to contact you multiple times on the contact number which was provided at the time of placing this order: (+201005291053  ) but without success. The courier has now sent the items back to the warehouse and the return process has already been initiated. Unfortunately we are unable to resend the items once the return process has already been initiated.   We would request you to please place a new order for the same items if available with your contact number and we will try our best to make sure the items are delivered to you in a timely fashion.           04:30 PM, 28th May                     yasmine                    No one contacted me and this is not the first time I get this bad service from your side this is why I’m contacting you because I know this usually happens with your returns           04:31 PM, 28th May                     yasmine                    And I didn’t really understand when is my refund going to be processed.           04:31 PM, 28th May                   mayar                   2002130676We would like to inform you that your product  reached our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           04:31 PM, 28th May                     yasmine                    I’m going to a nearby max store on Monday, can I hand in my order myself and get a cash refund??           04:32 PM, 28th May                     yasmine                    Because I dont like the online return service it’s always delayed and the courier lies about contacting the customers every single time.           04:32 PM, 28th May                     yasmine                    Last time it was 31 days late after contacting you every single day           04:33 PM, 28th May                     yasmine                    It’s all in the history on my account.           04:33 PM, 28th May                   mayar                   Yes , sure you can return it to the store           04:33 PM, 28th May                   mayar                   Is there anything else i can help you with?            04:33 PM, 28th May                     yasmine                    So on Monday it wouldn’t be late to return? It’s not my fault I already issued the first return request on the same day of delivery           04:34 PM, 28th May                   mayar                   You can return your order within 14 days after getting your order           04:36 PM, 28th May                   mayar                   Is there anything else i can help you with?            04:36 PM, 28th May                     yasmine                    Okay so in person return on Monday won’t be a problem for order 20 0220 5269 right           04:37 PM, 28th May                   mayar                   this order was cancelled           04:40 PM, 28th May                   mayar                   you did  not receive it           04:40 PM, 28th May                     yasmine                    I did receive it           04:41 PM, 28th May                     yasmine                    One item only was cancelled           04:41 PM, 28th May                     yasmine                             04:42 PM, 28th May                     yasmine                    I attached the photos.           04:42 PM, 28th May                     yasmine                             04:42 PM, 28th May                     yasmine                    2002205372           04:43 PM, 28th May                   mayar                   Yes you can return this one 2002205372  at the store           04:44 PM, 28th May                   mayar                   Is there anything else i can help you with?            04:44 PM, 28th May                     yasmine                    On Monday for sure?           04:44 PM, 28th May                   mayar                   Yes you can           04:47 PM, 28th May                   mayar                   Is there anything else i can help you with?           04:47 PM, 28th May                     yasmine                    No thank you please make sure to escalate my refund process           04:48 PM, 28th May                     yasmine                    For 2002130676           04:48 PM, 28th May                   mayar                   e would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to you           04:51 PM, 28th May                   mayar                   Is there anything else i can help you with?            04:54 PM, 28th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:55 PM, 28th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2635325