Subject: Ticket Assigned - Conversation with ayaz
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 28 May 2021 12:49:06 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ayaz ayaz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ayaz Bot:  Hi Ayaz ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6312489282 Bot:    Your order status is : Pending    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0536094521            04:42 PM, 28th May                   mayar                   Hi Ayaz ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:43 PM, 28th May                     ayaz                    I recently placed an order with order number 6312489282. And i got an email saying the order could not be processed and no money was taken from my card. But money was taken from my card           04:44 PM, 28th May                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6312489282) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6312489376).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           04:46 PM, 28th May                   mayar                   Is there anything else i can help you with?            04:46 PM, 28th May                     ayaz                    No thank you           04:47 PM, 28th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:48 PM, 28th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2635300