Subject: Ticket Assigned - Conversation with najeem n
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 28 May 2021 12:12:49 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with najeem n najeem n                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  najeem n Bot:  Hi Najeem N ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointbh Bot:  Please enter your order number to continue Customer:  7464799743 Bot:    Your order status is  : Pending   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097339423123            04:04 PM, 28th May                   mayar                   Hi Najeem ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           04:05 PM, 28th May                     najeem n                    Hi Mayar           04:06 PM, 28th May                     najeem n                    How are you           04:06 PM, 28th May                   mayar                   Fine and you ?           04:06 PM, 28th May                   mayar                   How may i help ?           04:06 PM, 28th May                     najeem n                    Alhamdulillah... I am fine too.. I placed an onlinw           04:07 PM, 28th May                     najeem n                    I placed an online order yesterday           04:07 PM, 28th May                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (7464799743) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (7464800832).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           04:07 PM, 28th May                     najeem n                    Also i made payment aswell           04:07 PM, 28th May                   mayar                   Is there anything else i can help you with?            04:07 PM, 28th May                     najeem n                    So that means my online order number will be (7464800832).           04:09 PM, 28th May                     najeem n                    You will send a notification for collection           04:10 PM, 28th May                     najeem n                    Right?           04:10 PM, 28th May                   mayar                   Yes , right           04:10 PM, 28th May                   mayar                   Is there anything else i can help you with?            04:10 PM, 28th May                     najeem n                    How may days it will take for my order get ready for collection           04:11 PM, 28th May                   mayar                   It takes 2-3 days to be delivered           04:11 PM, 28th May                   mayar                   Our team will contact you           04:11 PM, 28th May                   mayar                   Is there anything else i can help you with?            04:11 PM, 28th May                     najeem n                    Okay... Well Noted... Thanks alot for your assistance           04:12 PM, 28th May                     najeem n                    Much Appreciated...           04:12 PM, 28th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:12 PM, 28th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2635193