Subject: Ticket Assigned - Conversation with sona khan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 28 May 2021 10:28:16 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sona khan sona khan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sona khan Bot:  Hi Sona Khan ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097334450462            02:03 PM, 28th May                   mayar                   Hi Sona Khan ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:03 PM, 28th May                     sona khan                             02:03 PM, 28th May                     sona khan                    I got my order yesterday and I found one set ? broken/damaged           02:04 PM, 28th May                     sona khan                    I want to return it           02:04 PM, 28th May                     sona khan                    How can I return it           02:04 PM, 28th May                   mayar                   Kindly send your order number           02:05 PM, 28th May                     sona khan                    Ok           02:06 PM, 28th May                   mayar                   Waiting for you           02:06 PM, 28th May                     sona khan                    LM7463345366           02:06 PM, 28th May                   mayar                   Could you please allow me 2 minutes to check your order details?           02:08 PM, 28th May                     sona khan                    If you have another piece with the same sale price please deliver it to me in exchange of damaged item           02:08 PM, 28th May                     sona khan                    Ok           02:08 PM, 28th May                   mayar                   Kindly share with us the price of this  item           02:09 PM, 28th May                     sona khan                    I bought it with this price 2.10 bd           02:09 PM, 28th May                     sona khan                    And I ordered it on 22 May 2021           02:10 PM, 28th May                   mayar                   Could you please allow me 2 minutes to check your order details?           02:12 PM, 28th May                     sona khan                    Ok           02:12 PM, 28th May                     sona khan                    Also from centerpoint app I requested return item  METALLIC GOLD NECKLACE WITH STUDDED BUTTERFLY PENDANT ND EARRINGS SET           02:14 PM, 28th May                     sona khan                    Same as picture ?           02:14 PM, 28th May                     sona khan                    ?           02:19 PM, 28th May                   mayar                   We would like to inform you that we have processed the refund of amount (2.1 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           02:19 PM, 28th May                     sona khan                    Ok           02:20 PM, 28th May                   mayar                   No need to return the item           02:20 PM, 28th May                   mayar                   Is there anything else i can help you with?            02:20 PM, 28th May                     sona khan                    So what I will do with that damage item?           02:20 PM, 28th May                   mayar                   You can keep it           02:21 PM, 28th May                   mayar                   Is there anything else i can help you with?           02:21 PM, 28th May                     sona khan                    Do I have to pay for the item which I am rebuying?           02:22 PM, 28th May                     sona khan                    As I already have paid before           02:23 PM, 28th May                     sona khan                    For the damage item?           02:23 PM, 28th May                   mayar                   You can the credit to buy a new one           02:23 PM, 28th May                   mayar                   Is there anything else i can help you with?            02:24 PM, 28th May                     sona khan                    I can use the credit?           02:24 PM, 28th May                   mayar                   We would like to inform you that we have processed the refund of amount (2.1 ) in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps: Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           02:24 PM, 28th May                     sona khan                    OK ok           02:25 PM, 28th May                   mayar                   Is there anything else i can help you with?           02:26 PM, 28th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:27 PM, 28th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2634867