Subject: Ticket Assigned - Conversation with arnima veerakumar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 28 May 2021 10:25:30 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with arnima veerakumar arnima veerakumar                    Bot:  Hi again! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  arnima veerakumar Bot:  Hi Arnima Veerakumar ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:14 PM, 28th May                     arnima veerakumar                             02:14 PM, 28th May                   mayar                   Hi Arnima Veerakumar ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:14 PM, 28th May                     arnima veerakumar                    Yes.. As shown above, 1 product was returned 4 days back.. No refund, no confirmation.. Please update..           02:15 PM, 28th May                     arnima veerakumar                    R u there?           02:16 PM, 28th May                     arnima veerakumar                    Hello           02:16 PM, 28th May                     arnima veerakumar                    Quite disappointing support system.. Disgusting..           02:17 PM, 28th May                   mayar                   Could you please allow me 2 minutes to check your order details?           02:20 PM, 28th May                   mayar                   We would like to inform you that your product reached our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           02:23 PM, 28th May                   mayar                   Is there anything else i can help you with?            02:23 PM, 28th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:24 PM, 28th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2634858