Subject: Ticket Assigned - Conversation with salima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 28 May 2021 10:04:37 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with salima salima                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  salima Bot:  Hi Salima ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9664912379 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555453037            01:34 PM, 28th May                   mayar                   Hi Salima ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:37 PM, 28th May                     salima                    Hi           01:37 PM, 28th May                     salima                    I ordered now           01:37 PM, 28th May                     salima                    And I got msg that payment deducted           01:39 PM, 28th May                     salima                    Now receive msg that order didnot processes and order again           01:40 PM, 28th May                     salima                    What is this           01:40 PM, 28th May                   mayar                   Could you please allow me 2 minutes to check your order details?           01:41 PM, 28th May                     salima                    Ok           01:42 PM, 28th May                   mayar                   Kindly send us your bank account statement to allow us do the needful           01:45 PM, 28th May                   mayar                   Is there anything else i can help you with?            01:45 PM, 28th May                     salima                    Why should I send my statement           01:46 PM, 28th May                     salima                    I can send u bank messsage that mount was deducted           01:46 PM, 28th May                     salima                    Purchase of AED 43.45 with Debit Card ending 1778 at LANDMARK RETAIL INVEST, DUBAI. Avl Balance is AED 3,768.18.           01:48 PM, 28th May                     salima                    ??           01:50 PM, 28th May                     salima                    I hope u are with me           01:51 PM, 28th May                     salima                    There           01:52 PM, 28th May                   mayar                   Could you please allow me 2 minutes to check your order details?           01:54 PM, 28th May                   mayar                   This is your order number 9664910582 is was placed           01:55 PM, 28th May                   mayar                   Our team will contact you in 2-3 days           01:55 PM, 28th May                   mayar                   Is there anything else i can help you with?            01:55 PM, 28th May                     salima                    9664912379           01:57 PM, 28th May                     salima                    This is number           01:57 PM, 28th May                     salima                             01:59 PM, 28th May                     salima                    Why 2 different order number           01:59 PM, 28th May                   mayar                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (9664912379) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (9664910582).   The payment has been captured only once from your account which is for the new successfully placed order.  Once this order has been shipped out you will receive an email notification for the same containing the tracking details.            02:00 PM, 28th May                     salima                    So is my order is placed or canceled           02:01 PM, 28th May                   mayar                   This is your order number 9664910582 was placed           02:01 PM, 28th May                   mayar                   Our team will contact you in 2-3 days Is there anything else i can help you with?           02:01 PM, 28th May                     salima                    So my order is confirmed right?           02:02 PM, 28th May                   mayar                   Yes , Right           02:03 PM, 28th May                   mayar                   Is there anything else i can help you with?            02:03 PM, 28th May                     salima                    No           02:03 PM, 28th May                     salima                    Thank you for help           02:03 PM, 28th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:04 PM, 28th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2634801