Subject: Ticket Assigned - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 28 May 2021 10:00:37 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  need escalation my name is                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  my name is Bot:  Hi My Name Is ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9664705658 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502505701            01:44 PM, 28th May                   mayar                   Hi ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           01:46 PM, 28th May                     my name is                    Good afternoon           01:47 PM, 28th May                     my name is                    My order is out for delivery already but i wrote wong phone number by mistake           01:48 PM, 28th May                     my name is                    So how can i correct my phone number to be easy for contacting me           01:48 PM, 28th May                     my name is                    My Order tracking number is FP052821000141           01:49 PM, 28th May                   mayar                   Kindly send me your right contact number           01:51 PM, 28th May                     my name is                    0502505701           01:51 PM, 28th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:53 PM, 28th May                   mayar                   Is there anything else i can help you with?            01:53 PM, 28th May                     my name is                    ??           01:53 PM, 28th May                     my name is                    No thanks but please i want to correct ASAP as my delivery out on the way           01:54 PM, 28th May                     my name is                    To be easy to contact me           01:55 PM, 28th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:56 PM, 28th May                   mayar                   Is there anything else i can help you with?            01:56 PM, 28th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:00 PM, 28th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2634791