Subject: Ticket Assigned - Conversation with anand gupta
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 28 May 2021 09:04:02 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anand gupta anand gupta                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  anand gupta Bot:  Hi Anand Gupta ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Kuwait Bot:     Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +96565814027            12:54 PM, 28th May                   mayar                   Hi Anand Gupta ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           12:55 PM, 28th May                     anand gupta                    Hi           12:55 PM, 28th May                   mayar                   Kindly send  your order number           12:55 PM, 28th May                     anand gupta                    8262152589           12:56 PM, 28th May                   mayar                   Could you please allow me 2 minutes to check your order details?           12:57 PM, 28th May                     anand gupta                    Ok           12:57 PM, 28th May                     anand gupta                    It is a very old order. Cancelled by centre point           12:58 PM, 28th May                   mayar                   We would like to inform you that we have processed the refund of amount (KWD 2.50) on (19/05/21) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           01:00 PM, 28th May                   mayar                   Is there anything else i can help you with?            01:00 PM, 28th May                     anand gupta                    The ordered cancelled on 18th may and today is 28th may..           01:00 PM, 28th May                     anand gupta                    More than 7days completed           01:01 PM, 28th May                     anand gupta                    Pls make it fast           01:01 PM, 28th May                     anand gupta                    R u there??           01:02 PM, 28th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           01:02 PM, 28th May                   mayar                   Is there anything else i can help you with?            01:02 PM, 28th May                     anand gupta                    Thank you           01:03 PM, 28th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:03 PM, 28th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2634618