Subject: Ticket Assigned - Conversation with hi my name is nadia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 May 2021 15:36:15 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi my name is nadia hi my name is nadia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi my name is nadia Bot:  Hi Hi My Name Is Nadia ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505317863            07:19 PM, 27th May                   Fatma                   Hi, Good afternoon , Thank you for contacting us. My name is Fatma,i will be happy to help you.           07:20 PM, 27th May                     hi my name is nadia                    Hi, i live in ruwais abudhabi. I got my parcel but one thing is different           07:21 PM, 27th May                     hi my name is nadia                    I ordered sleeveless shirt but they send me half sleeve shirt           07:22 PM, 27th May                   Fatma                   Kindly send your order number           07:22 PM, 27th May                     hi my name is nadia                    Ok           07:22 PM, 27th May                     hi my name is nadia                    1000011305990           07:23 PM, 27th May                   Fatma                   order numbers start with 8           07:24 PM, 27th May                   Fatma                   Kindly check again           07:25 PM, 27th May                   Fatma                   Hi, I'm not getting a response from you. Are we still connected?           07:26 PM, 27th May                     hi my name is nadia                    Yes           07:27 PM, 27th May                     hi my name is nadia                    9663943715           07:27 PM, 27th May                   Fatma                   Could you please allow me 2 minutes to check your order details?           07:28 PM, 27th May                     hi my name is nadia                    Yes pls           07:29 PM, 27th May                     hi my name is nadia                    Hello           07:33 PM, 27th May                     hi my name is nadia                    There           07:33 PM, 27th May                   Fatma                   In the meantime, an exchange is not available at https://www.maxfashion.com/ae/en/department/men. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any Max store across the UAE.   Here’s what you need to do.   · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Max store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:34 PM, 27th May                     hi my name is nadia                    Thank you           07:35 PM, 27th May                   Fatma                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:36 PM, 27th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2632559