Subject: Ticket Assigned - Conversation with ghafoor
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 May 2021 14:09:37 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ghafoor ghafoor                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  ghafoor Bot:  Hi Ghafoor ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0535824152            06:00 PM, 27th May                   mayar                   Hi Ghafoor ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:00 PM, 27th May                     ghafoor                    Hi mayar           06:01 PM, 27th May                     ghafoor                    I had to return items           06:01 PM, 27th May                     ghafoor                    Two*           06:01 PM, 27th May                     ghafoor                    But i still didnt get my refund           06:02 PM, 27th May                   mayar                   Kindly send me your order number           06:03 PM, 27th May                     ghafoor                    Ok           06:03 PM, 27th May                     ghafoor                    6307745394           06:04 PM, 27th May                   mayar                   Could you please allow me 2 minutes to check your order details?           06:04 PM, 27th May                     ghafoor                    6307650595           06:05 PM, 27th May                     ghafoor                    Sure           06:05 PM, 27th May                     ghafoor                    There are 2 orders           06:05 PM, 27th May                   mayar                   We would like to inform you that your product reached our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           06:07 PM, 27th May                   mayar                   Is there anything else i can help you with?            06:07 PM, 27th May                     ghafoor                    Thank you so much           06:08 PM, 27th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:09 PM, 27th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2632168