Subject: Ticket Assigned - Conversation with udaya
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 May 2021 11:13:58 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with udaya udaya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  udaya Bot:  Hi Udaya ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0502797486            03:00 PM, 27th May                     udaya                    hi           03:00 PM, 27th May                     udaya                    HI           03:01 PM, 27th May                   mayar                   Hi Udaya,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           03:01 PM, 27th May                     udaya                    Good morning friend           03:01 PM, 27th May                     udaya                    Please cancle my Order #9664302066           03:01 PM, 27th May                     udaya                    hi           03:02 PM, 27th May                   mayar                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.  Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.    Once the order will return back to warehouse we will process the refund for the same as soon as possible.           03:03 PM, 27th May                     udaya                    This is click & Collect           03:04 PM, 27th May                     udaya                    hi           03:05 PM, 27th May                   mayar                   We can see the order has been placed on May 26, 2021  with the order number  9664302066  As per the status, the order is already in store for collection and will be available for collection for 14 days from the confirmation email received to collect.  The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4-15 days.           03:06 PM, 27th May                     udaya                    here possible or not           03:07 PM, 27th May                     udaya                    ok bye           03:07 PM, 27th May                   mayar                   For sorry it can not be canceled           03:09 PM, 27th May                   mayar                   Is there anything else i can help you with?            03:09 PM, 27th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:13 PM, 27th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2631259