Subject: Ticket Assigned - Conversation with candy
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 May 2021 10:23:50 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with candy candy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  candy Bot:  Hi Candy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointae Bot:  Please enter your order number to continue Customer:  0565662210 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9664498983 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0565662210            02:08 PM, 27th May                   mayar                   Hi Candy,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           02:09 PM, 27th May                   mayar                   I don't like to return           02:10 PM, 27th May                   mayar                   How may i help you?           02:11 PM, 27th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           02:11 PM, 27th May                   mayar                   Hi Candy, I have not received a response from you still, please confirm if we are still connected?           02:13 PM, 27th May                     candy                    Yes           02:15 PM, 27th May                     candy                    Your driver for my parcel called me this morning           02:16 PM, 27th May                     candy                    I mean message thru watapp , i told him I will be there only at 4           02:16 PM, 27th May                     candy                    He didn't respond.           02:16 PM, 27th May                     candy                    Now he called me again with a very rude and inappropriate attitude           02:18 PM, 27th May                     candy                    Raising his voice while responding to me.           02:18 PM, 27th May                   mayar                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           02:18 PM, 27th May                   mayar                   Is there anything else i can help you with?            02:20 PM, 27th May                   mayar                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:23 PM, 27th May                     candy                    When will I expect the call? Or Is there any line where I can call directly           02:23 PM, 27th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2630999