Subject: New Reply Received - need escalation
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 27 May 2021 09:40:37 +0000

Hi Mayar nasser mahmoud,  The customer has responded to the ticket.  need escalation  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/xBaMGbWlIKbRlmp0_O7w1g~~/AALN9wA~/RgRikJyQPVcDc3BjQgpgrhBpr2BLX-K1Uh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All,<br>
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Well noted, we acknowledge your request and we will do the needful to attempt the delivery at the earliest.<br>
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Best Regards  <br>
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<span class="labelnormal"><span class="labelname_sf">Haneen Habash </span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #F26641" rel="noreferrer">www.shipa.com</a> </span>
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<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>27/5/2021 12:12 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2628199] - need escalation<br>
 
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<div>Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2628199" rel="noreferrer">#2628199</a> raised by عائشة ([email-masked]).</div>
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<div dir="ltr">Problem Statement: Wrong number </div>

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<div dir="ltr">Order Date : May 26, 2021</div>

<div dir="ltr">Order ID: 9664447610</div>

<div dir="ltr">Tracking ID: SD002123501</div>

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<div dir="ltr">Assistance Required: Wrong number </div>

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<div dir="ltr">Issue Description: Kindly call the customer on this number while delivering the order 0563151535.</div>

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<div>Regards,</div>

<div dir="ltr">CS Team Mayar nasser mahmoud</div>
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<img width="1" height="1" alt="" src="http://click.netsuite.com/q/9kv-e-gf-dXNRU9Ey6PEOw~~/AALN9wA~/RgRikJyQPlcDc3BjQgpgrhBpr2BLX-K1Uh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~">
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2628199