Subject: Ticket Assigned - Conversation with santoshkumar tiwari
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 May 2021 15:50:33 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with santoshkumar tiwari santoshkumar tiwari                    Customer:  Okay Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Santoshkumar Tiwari ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:26 PM, 26th May                   mayar                   Hi Santoshkumar ,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           07:28 PM, 26th May                   mayar                   نقوم دائمًا بفحص جودة منتجنا للتحقق مما إذا كان المنتج في حالة ممتازة لتقديمه للعملاء. هذا المنتج المعين ليس في حالة قابلة للبيع وهذا هو سبب نفاد المخزون أثناء التحقق.  يرجى قبول اعتذارنا لأنك لم تتمكن من شراء هذا العنصر حتى عندما تلقيت إشعارًا بأن هذا العنصر متوفر في المخزون.  لقد أرسلنا هذه المشكلة إلى فريقنا وسنحل هذه المشكلة.           07:29 PM, 26th May                     santoshkumar tiwari                    Please kindly check, returned request no. 1000942566.           07:31 PM, 26th May                     santoshkumar tiwari                    Second request 1000936267           07:31 PM, 26th May                     santoshkumar tiwari                    And third 1000925377           07:31 PM, 26th May                     santoshkumar tiwari                    Out of all three requests only request 1000942566 for aed 36 got in my card.           07:32 PM, 26th May                     santoshkumar tiwari                    Rest of all 2 requests money to be deposited in card.           07:33 PM, 26th May                     santoshkumar tiwari                    Regarding this i sent mail as well. Pls resolve my issue           07:34 PM, 26th May                     santoshkumar tiwari                    Thanking you           07:35 PM, 26th May                   mayar                   Kindly send me order number           07:39 PM, 26th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           07:45 PM, 26th May                   mayar                   Hi (Santoshkumar ), I have not received a response from you still, please confirm if we are still connected?           07:50 PM, 26th May                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:50 PM, 26th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2628119