Subject: Ticket Assigned - Conversation with aslam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 26 May 2021 15:20:26 +0000

Hi Mayar nasser mahmoud,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with aslam aslam                    Bot:  Hi again! Bot:  Please enter your name Customer:  aslam Bot:  Hi Aslam ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97335341181            06:52 PM, 26th May                   mayar                   Hi Aslam,Good afternoon Thank you for contacting us. My name is Mayar ,i will be happy to help you.           06:53 PM, 26th May                     aslam                    Hello           06:53 PM, 26th May                     aslam                    I have requested for return for a product           06:54 PM, 26th May                     aslam                    But no response yet           06:54 PM, 26th May                     aslam                    Since 5 or 6 days           06:54 PM, 26th May                     aslam                    Can you check it for me           06:56 PM, 26th May                   mayar                   Kindly send me your order numbr           06:58 PM, 26th May                   mayar                   number           06:58 PM, 26th May                     aslam                    7462492418           06:59 PM, 26th May                   mayar                   Could you please allow me 2 minutes to check your order details?           07:03 PM, 26th May                     aslam                    Yes sure           07:04 PM, 26th May                     aslam                    If possible can I return or exchange it from the store ?           07:04 PM, 26th May                   mayar                   Sure , you can return at the store           07:07 PM, 26th May                   mayar                   but for sorry we do not have exchange policy           07:08 PM, 26th May                   mayar                   Is there anything else i can help you with?            07:08 PM, 26th May                     aslam                    I went to the store already           07:09 PM, 26th May                     aslam                    They said they can't           07:10 PM, 26th May                     aslam                    Since I have requested return online           07:13 PM, 26th May                     aslam                    They checked for return and they couldn't find the item           07:13 PM, 26th May                   mayar                   We cancel the return request for you           07:15 PM, 26th May                   mayar                   ?           07:15 PM, 26th May                   mayar                   Hi, I'm not getting a response from you. Are we still connected?           07:16 PM, 26th May                   mayar                   Hi Aslam, I have not received a response from you still, please confirm if we are still connected?           07:18 PM, 26th May                   mayar                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:20 PM, 26th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2628005